Financial Policy

Please carefully read the information below to familiarize yourself with our policy. Should you have questions, please ask one of the receptionists. Should questions arise after your departure, please call the Business Office at (405) 744-8571.

Full payment is expected upon discharge of your pet/animal from the hospital.
Insured cases are accepted, however, the hospital will not assume responsibility for filing claims or collecting from an insurance company. Client is responsible for paying VMH and filing for reimbursement from insurance company.
Acceptable forms of payment are cash, personal check (state law prohibits acceptance of 2-party or post-dated checks), VISA, MasterCard, American Express, Discover or CareCredit (See #7).
For most patients requiring hospitalization and/or more costly outpatient procedures, you will be provided a written estimate of charges by the doctor. This estimate will include a brief summary of procedures and a range of total estimated cost.
For patients being hospitalized overnight -OR- receiving estimates with a high end greater than $500.00, clients are required to pay an initial payment/deposit equal to 80% of the high end of the estimated charges prior to hospitalization or diagnostics and/or treatments being performed.
At times it may become necessary to revise the initial estimated charges to cover the cost of additional procedures and treatments that were not anticipated upon initial examination and diagnosis. Should this become necessary you will be notified of the revised estimate for your approval to proceed. At that time you will also be requested to make an additional deposit so that total deposits equal 80% of revised estimate.
New clients or clients not meeting requirements outlined in #6 may make application to CareCredit for a line-of-credit. CareCredit is an independent financial agency and credit is extended only upon approved credit check. The current options are: For invoices $0-$199- 0% interest for 30 days; $200- $3499- 0% interest for 12 months; $3500 and greater- 0% interest for 18 months. To find out if you qualify, call 800-365-8295 or complete the Care Credit Application
Any charges (up to 33% of the original debt), and in some cases, court costs and attorney fees incurred by the University in an effort to collect on delinquent accounts will be assessed to and will be the responsibility of the account holder. Delinquent account information is disclosed to credit reporting agencies, which could endanger your credit rating on a local and/or national level. The hospital cooperates with the District Attorney’s Office in collection of insufficient fund checks.